Talesfromthefrontdesk.

Ours is $3.50 for both a wash and dry or $1.75 for a wash and a $1.50 for a dry. It's a bit tedious because the laundry devices only take quarters but still. I think PP is referring to hotels that offer full service wash-n-fold/dry cleaning services. It's typically done through a third-party vendor with fixed rates.I am a front desk agent. I am quite capable of checking three people in, two people out, taking five reservations, answering fifteen incoming calls, delivering six bath towels to room 625, plunging the toilet in room 101, and restocking the supply of pool towels, all at the same time. Yes, I will be glad to call the van driver and tell him to ...1.My General Manager didn't talk to me at all once I announced that I am leaving the hotel to head my career into Sales. He gets really personal and salty once people starts leaving his property and blacklist anyone who does. I knew it was going to happen to me too since I knew that he did it to everyone who left.Front desk firing. My new friend at work got fired. Around 530 am on my off day one of the house keepers came into the hotel extra early. She noticed no one was at the desk. Housekeeper calls the gm when she can't find the front desk agent. Gm comes to the property checks the cameras. Sees my coworker going to a guests room.

I am a front desk agent. I am quite capable of checking three people in, two people out, taking five reservations, answering fifteen incoming calls, delivering six bath towels to room 625, plunging the toilet in room 101, and restocking the supply of pool towels, all at the same time. Yes, I will be glad to call the van driver and tell him to ...Read the email. Check in is at 4. We’ll have your room ready by 3, perhaps earlier, but it largely depends on how busy we are. Check out is at 11. This week I had one person show up at 8:55 and another show up at 11:11, walk to the fro t desk and tell me “I’m here to check in” not ask, tell me they are checking in 5-8 hours early with ...TLDR; in the wake of devastating tragedy and fear, in the middle of a state wide MANHUNT for a killer armed with a semi-automatic weapon, idiots are coming to me whining about bars being closed and how the measures put in place to keep our communities SAFE might render them “bored” on their trip. Maybe I’m being overly sensitive.

Tall swivel chair behind the front desk, or the big comfy chairs in the lobby. If it's hot and humid I'll take my laptop and the cordless phone into the breakfast room where the AC is better. I'm spoiled here by the lack of work and the subsequent leeway.Meanwhile the regular and waged front desk and housekeeping staff don't get it guaranteed off. Granted, we get holiday pay, but there is a sad kind of irony in people who are in charge of their eSsENtIaL WoRKeRs getting a day dedicated to laborers to relax while those frontline laborers, the ones who do all the heavy work, don't. 18. camlop ...

I told her not to worry about it, I was there for a week, an hour or two wait wasn't gonna kill me. 10 minutes later the head of housekeeping was walking by and saw me sitting there with my luggage, turned to the desk and said "You didn't tell us it was him!". My room was ready 15 minutes later.r/TalesFromTheFrontDesk A place where people from the hotel (mostly) industry can come and share the stories of the things our guests do and say that make customer service the hated job that it is. Non-hotel front desk stories welcome, so long as the tale involves a front desk.It's NOT no problem. I'm working the desk and a Mom brings her hysterically crying 10-12 year old daughter to the desk. Tell her what you did, she tells her daughter. In between sobs the daughter tells me that she jumped up in the hallway and slapped the exit sign and it fell down. Her mom goes on to tell me that her daughter's going to ...r/TalesFromTheFrontDesk. r/TalesFromTheFrontDesk. A place where people from the hotel (mostly) industry can come and share the stories of the things our guests do and say that make customer service the hated job that it is. Non-hotel front desk stories welcome, so long as the tale involves a front desk. Retail employee?

Part of it is that people are taking shorter vacations and passing up on booking the vacation rentals like VRBO and Airbnb and opting to stay in a hotel instead because it’s a shorter duration vacation. tell them that the President of Freedonia is visiting, and he brought his entire staff with him.

Hotel Work is not typical 9-5 mon-sat Work. We work holidays and weekends, and we too work full time shifts just like you, but in different variations. If it’s one thing I do like about this industry it’s the non typical-ness about this job. Sorry about the typos I’m at work (go figure! Lol) This thread is archived.

This is a standard at a lot of hotels. You check in fake reservations than a few days later you adjust off the revenue. The reason for this is the typical large difference between the standard reimbursement for the rooms guest redeem for free and the amount a hotel gets when they hit an occupancy threshold.Family uses Employee Rate. (Sorry for the shotty grammer and typing. Im doing this on my phone during my night audit shift.) So as most of you FDA's know, certain Brands now allow parents and siblings to use the Employee rates, where as parents/siblings paid a little more back in the day now your parents get the same rate as you.The only reason you fake reservations to "hit threshold" to make bonuses for SOMEONE. That's fraud. That's falsifying business records. That's a firing offense pretty much anywhere. I have a friend who was told by her manager to write false reviews for their hotel to get their rating up.u/TalesFromTheFrontDesk-ModTeam. Premium Explore Gaming. Valheim Genshin Impact Minecraft Pokimane Halo Infinite Call of Duty: Warzone Path of Exile Hollow Knight: Silksong Escape from Tarkov Watch Dogs: Legion. Sports. NFL NBA Megan Anderson Atlanta Hawks Los Angeles Lakers Boston Celtics Arsenal F.C. Philadelphia 76ers Premier …A few years ago around midnight I had a guest come up to the front desk. A woman and a young girl around 4. The woman told me there was a couple of people sleeping in the back staircase. it goes beyond that. if they received a PPP loan they're required to post openings and interview to fulfill a provision in the contract, but there's an asterisk in the loan paperwork that they don't have to hire anyone not fully qualified. so to get as much of that money as possible they're "hiring" but not actually hiring. source: i processed thousands of PPP loans for a major ...

I FINALLY got to make my favorite r/TalesFromTheFrontDesk story into a skit, and I absolutely love how it turned out! Did you remember this story? It is ...After investigating and finding out that the room is fine and the guest was lying, I would be putting them on the DNR list. It might be worth suggesting to management that they implement a policy where, if a guest makes claims in an effort to get a refund and those claims turn out to be false, the guest should be charged for 1 night room and tax.Wish I could say this only happened once but it must have been 10-20 times a week at a busy airport location. Guest walks in with no booking and asks for a room after midnight.it goes beyond that. if they received a PPP loan they're required to post openings and interview to fulfill a provision in the contract, but there's an asterisk in the loan paperwork that they don't have to hire anyone not fully qualified. so to get as much of that money as possible they're "hiring" but not actually hiring. source: i processed thousands of PPP loans for a major ...About 2 years ago, maybe a smidge longer, I could pop over the state line from where I live (our gas prices are much higher, state line is a couple miles away), and I could fill my small car, and add an extra 4 gallons (there was a trick) for less than $20 on E.

Out of nowhere, someone from the first floor's window yelled at the dog to silence it and the dog actually listened. That's how we found the owner. The guy had brought his dog with him, but decided to keep it outside. He had told it to stay sitting in the shadow, outside the view of the front desk, and then went inside and bought the ticket ...Top Tales From the Front Desk (May 28, 2023) Welcome to the lobby of a hotel, where folks working the front desk have all had to deal with some ridiculous …

Unfortunately for them, the bank had all but told me they’d really not likely be able to get to the bottom of that one as their investigation would require getting security footage of the time stamp of transaction but they couldn’t decipher the info regarding where it originated, and they’d already assumed it was the airline ticket fraud thing so figured they already …Tall swivel chair behind the front desk, or the big comfy chairs in the lobby. If it's hot and humid I'll take my laptop and the cordless phone into the breakfast room where the AC is better. I'm spoiled here by the lack of work and the subsequent leeway.She laughs and covers her face. I now have to man the front desk till my partner shows up. Of course guests ask what happened. I was to tired to formulate a good lie so I was just honest. It made a lot of people laugh. Funny enough this was the 2nd time I had ripped my pants. Another story for later! 2.Speaking of calling in front of their staff. I once had a warranty return on a speaker, the cone was disintegrating. This was like 2004 so I had to call the vendor, state my case, they approved the warranty repair/replacement on the unit.Speaking of calling in front of their staff. I once had a warranty return on a speaker, the cone was disintegrating. This was like 2004 so I had to call the vendor, state my case, they approved the warranty repair/replacement on the unit.How Dare You Not Remember ME! I normally work the PM shift at a 150 room hotel in just outside our downtown area. We average 20-40 check ins a night. One evening a lady, let's call her Joy, arrives to check in. She gives me her name and it's not on the reservation list. I check digital check ins -- not there.You might be tempted to book with s third party if you see they have a discounted rate. Calling the hotel to book and asking them to price match you can usually get the same rate with better service. Warm-Lawfulness1500 • 1 yr. ago. Thanks, it's definitely hotel's official website. Not Booking.com, expedia etc.

Hotel staying expert trying to get free room. This is kind of long and not anything extremely exciting. Something I felt like posting anyways. So for the past two weeks I've been running breakfast and the front desk. Our breakfast lady has gone MIA. Now we don't just have pastries and cereal for breakfast, we have to do a full hot breakfast ...

Business trips aka a cheaters paradise. Backstory: Anyone who has worked in a hotel will completely understand this. I have seen so many times people cheating on their SO while on a "Business trip." In two different hotels I worked at, I would have a bellman minimum 2-4 times a week tell me how the two co-workers have two separate rooms, but he ...

It's becoming more common for hotels to replace vending machines with snack shops run by the front desk staff. I think it's to prevent people trying to steal from/damage vending machines. AND it's more profitable. ThatsNoMoOnx • 2 yr. ago. People still steal from the sundry shop. It's ridiculous. Seeing your name on trip advisor is more rewarding than you'd think it would be. Most large chains offer a sweet employee travel program (for Hilton it's like $40-$50 a night for employees). The cheap room rates actually allow you to travel because you have more spending money. Free food, often.Hotel staying expert trying to get free room. This is kind of long and not anything extremely exciting. Something I felt like posting anyways. So for the past two weeks I've been running breakfast and the front desk. Our breakfast lady has gone MIA. Now we don't just have pastries and cereal for breakfast, we have to do a full hot breakfast ...Around 5pm, when I am working the desk alone, guest (I will call him PG for problem guest) and I have this conversation. PG: I put 2 bags of garbage outside of my room for you to take care of. Me: ok, once I check these folks in I will come dispose of them for you. (At this point I was beyond annoyed with him)It can also mean "farmer," derived from the Gujarati word pat or patlikh, and is often assigned to the owner or tenant of a piece of land. There used to be a shit ton of hotels owned by Patels, hence the scam. Now that someone at your property has fallen for the scam, expect calls like that to increase for a while.If a card gets declined, we cancel the reservation and make the room available. What we don't do, is call and notify the person (though I imagine an exception would be made for someone who does a lot of business with the hotel.) 99/100, this does not come back to bite us as the people end up no showing.Im NEW!!! First post about my new property. I now work for a botique luxury beachfront hotel and I could not be happier with my new position. Managers who are present and willing to help, each department is staffed and have their respective duties, and people enjoy working for the company. Anyways, we are in our slow period and are about to hit ...They don't get no discount. You make sure he got AAA." This DESPITE the fact that I'd made the reservation through AAA's site trying to find the closest place to just crash. Apparently AAA uses Travelocity as a back end and and there's no reference to AAA in the booking. Logged into the website, hit the "temp membership card button", walked ...There are three certainties in life. 1.) Life. 2.) Death. And 3.) People who book through a third party without properly reading what they are booking.Of course NA immediately goes upstairs to investigate the issue. When he gets to the room, he gets handed a towel that was, indeed, covered in feces. Fresh feces. He could smell it as soon as he walked in the room. It was 6 in the morning and housekeeping hadn't even been in yet. He told the guest that while there was shit on their towel, there ...

Read the email. Check in is at 4. We'll have your room ready by 3, perhaps earlier, but it largely depends on how busy we are. Check out is at 11. This week I had one person show up at 8:55 and another show up at 11:11, walk to the fro t desk and tell me "I'm here to check in" not ask, tell me they are checking in 5-8 hours early with ...Enter Mr. and Mrs. Psychopath. They come to the front desk super nice, and PT checks them in. Everything goes well, until they get to their room. Horror of horrors, it's *the* room. Satan's den, the Unclean Room! They take videos of the unmade bed, full trash, towels on the floor, etc.It can also mean "farmer," derived from the Gujarati word pat or patlikh, and is often assigned to the owner or tenant of a piece of land. There used to be a shit ton of hotels owned by Patels, hence the scam. Now that someone at your property has fallen for the scam, expect calls like that to increase for a while.(Usual disclaimer: All proprety and personnel names changed. Also for the newcomers: I don't say the exact names of hotel booking service sites since they will trigger the automod.)Instagram:https://instagram. gh todays recappainting with a twist fort walton beach fluhaul self drop offdoja cat twitter pics leak r/Talesfromthefrontdesk What happens when you tell a spoiled adult customer that she can't listen to loud music in the hotel lobby? She calls her mommy on yo...I said, if it was fraud, someone would contact them. That would almost certainly be their credit card processor, filing a notice of charge back, with a reason of fraudulent usage of a credit card. At that time, they now have been the victim of a crime and should report that crime to their local PD. lu pink pillfortnite hacks free download pc Good morning, I know I’m early but I have a room reserved for this evening. “im sorry sir, check in is at 3pm and you’re 5 hours early.”. Looks at me waiting for a fight. That’s no problem, just wondered if I could leave my bag here while I go and have a wander around until the rooms ready. *looks at me kind of relieved “ we can ... asap rocky aesthetic wallpaper Fandom Apps Take your favorite fandoms with you and never miss a beat.Her statement caught me so off-guarded. "I understand you need to make money by selling us more expensive room, but you have to give people a room they can take shower in." "But you can still shower in the Jacuzzi room." "I understand you need to make money..." "Wait, ma'am.She came, clearly sort of crazy, but had enough money to pay for a whole week, had her ID, and it wasn't a blacklisted address. She's short, old, buzzed hair, crazy eyes, came in barefoot. But despite the clearly crazy, manager had no procedural reason to refuse her, so he checked her in and said we'd keep an eye on it.